Certification
Help


Minimum Requirements and Upgrade Links
Make sure your computer system meets the minimum requirements:

PC

 MAC
Microsoft IE version 6.0 or higher
Click here to download.		 Safari 1.0 or higher. Use Mac Update for current version.
Mozilla Firefox 1.5 or higher
Click here to download.
Windows 98 SE or higher. Mac OS X 10.1.5 or higher.
Adobe Flash Player 9.0
Click here to download.		 Adobe Flash Player 9.0
Click here to download.
High speed access to Internet is strongly recommended, but not required. The videos will work with Dial-Up connections, however this slower speed connection will result in starting and stopping of the video while it buffers. 

Computer with speakers and soundcard - Pentium II 400 or better

Adobe Acrobat Reader (optional)  
Download/Upgrade NOW to version 7
Challenges Playing Videos (for non-video issues, click here)
Receive error message (blue screen) when trying to open videos. (AOL version 7.0 or higher):

If you are running AOL version 7.0 or higher, chances are your Pop-up Ad Blocker is turned on and preventing the video window from opening. Look for the icon that says that the Pop-up Blocker is "on", click on it and disable it. You can turn it back on after you finish the course.
Cannot get video to play (AOL):

Some associates found that running the course using Internet Explorer instead of the AOL browser worked successfully.
  1. minimize the AOL browser
  2. open Microsoft Internet Explorer [click Start (lower left hand corner), click on Programs and select Internet Explorer]
    Note: Make sure Internet Explorer is at version 6.0 or greater. (To determine the version, open Internet Explorer, select Help and then click About Internet Explorer. The version will appear on the page that is displayed.)
  3. In the Address bar enter http://www.pplbizplan.com
  4. Click on Return to Online Certification Course, located in right hand corner in red letters
  5. log into the course again.


The video freezes.

The entire training video is broken up into several clips, which are played throughout the course. The first clip, which you viewed, carries over just a little too far and includes 2 seconds of Nick Serba. At this point, you'll need to close the video window and click on the next page down in the Table of Contents, located on the left side of the main trainer page.

The video won't play. I get an error.

This could be caused by several factors including old version of Adobe Flash Player or you don't have Flash Player installed at all.


The videos stop and start a lot.

The starting and stopping is called buffering and unfortunately occurs fairly often when using a dial-up account to access the Internet. You may want to try connecting again during a different time of day in hopes of obtaining a higher transfer speed. The course is best utilized with a broadband connection to the Internet.

You can also hit the Pause button until green loading bar under the video is full. That means you've loaded the whole video, and shoud not get any choppiness


Challenges Operating Course

I'm logged in, now where do I go?

Once you have logged in, click the "View the Content" link on the right side of the section to enter it. Once in a section, you can come back by clicking the "Table of Contents" link on the right.

The red and green buttons below the video player are the sections in the chapter you're in. Green for completed sections and red for incomplete sections. Grey boxes are jut placeholders.

How do I reprint my completion certificate?

Click on Report, scroll to the bottom of the window that pops up and click on "Re-print PPL Small Business Plans..." button. If the certificate won't print:

  1. check for adobe reader updates by opening the reader (start>Programs>Adobe Reader), selecting Help and Check for Updates. If your reader is updated, try printing again.
  2. Restart your computer to clear the memory and try reprinting the certificate.
  3. Visit Adobe for additional assistance. (www.adobe.com) A specific page on their website that address printing problems is http://www.adobe.com/support/techdocs/150d6.htm.
  4. If you've attempted these steps and cannot print the certificate, request a certificate be mailed to you using the form below.
After I registered for the Online Course, I can't access the course or it doesn't run correctly.
  1. Check your browser and version. The Online Trainer is only compatible with Internet Explorer version 6.0 or higher OR Mozilla Firefox 1.5 or higher. If you don't have the correct browser or version, please visit the above links to download the correct browser and version.
  2. Second, close your browser, go to www.PPLBizPlan.com, select the Online Trainer, select the button that reads "Click here for online training", enter your associate number and password.
  3. Reboot your computer. We've found that turning a computer off and then on again sometimes clears the cobwebs that prevent the application from operating correctly.
  4. If options 1-3 above aren't successful, please contact us using the Contact Form.

Won't accept Associate Number and password.
  1. Make sure you have signed-up for the Online Course (sign-up form). 
  2. Double check that you are entering your associate number and password exactly as you entered it in the sign-up form.
  3. Make sure you are using Microsoft Internet Explorer as your Internet browser. The Online Trainer is only compatible with Internet Explorer version 6 and higher or Firefox 1.5 and higher. If you don't have the correct browser or version, please visit the following link to download the correct browser and version.
  4. If none of these options work, please complete the form below for assistance.
If you have followed the steps above and are still receiving an error message, Click here for the Online Trainer Troubleshooting Response Form.

Click here to return to the Online Certification Page



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